JOB SUMMARY: Welcome and greet patients and visitors. Responsible for optimizing the patient’s satisfaction, keeping the reception and waiting areas running smoothly, obtaining all necessary patient demographic and insurance information
REPORTS TO: Front Office Manager
DUTIES/RESPONSIBILITIES: (This list may not include all the duties assigned)
- Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries, determine needs and direct accordingly while exhibiting excellent customer service.
- Check patients in, verify and obtain the necessary demographic, insurance and financial information.
- Update and maintain the appropriate information into the electronic billing and medical record.
- Collect applicable co-payments and balances due.
- Scheduling appointments and printing patient schedules as needed.
- Checks, sorts and delivers mail daily. Work through returned mail and update addresses, if available.
- Assess and notify clinical staff for patients with ambulatory difficulties.
- Communicates effectively and professionally with patients, visitors, physicians, and coworkers through various communication channels.
- Maintains a clean and orderly work environment by performing daily cleaning of general areas.
- Attend meetings as required and other duties as assigned.
- Adapts to changes in job responsibilities to meet the evolving needs of the health center.
REQUIRED SKILLS/ABILITIES:
- Work is performed in the reception and business office areas. It involves frequent contact with patients.
- Interaction with others is constant and interrupted.
- Work may require multiple assignments that require attention to detail. Several tasks are required on a continual basis.
- Ability to work a flexible schedule as needed.
EDUCATION/EXPERIENCE:
- Extensive knowledge of front office registration and scheduling processes
- Knowledge of medical terminology and privacy guidelines
- Excellent oral and interpersonal skills
- Ability to follow office and regulatory policy and guidelines
- Critical thinking and problem solving
- Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public
- High school graduate or equivalent.
- Minimum of one-year work experience in the medical office setting required.
PHYSICAL REQUIREMENTS:
- Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 50 pounds.
- Work requires manual dexterity sufficient to operate a keyboard proficiently.
- Close visual acuity needed to view computer screens, paperwork and forms.
